The rope is VERY well-constructed with amazing design. You can tell a lot of thought went in to making these. Customer service was nothing short of spectacular as well, which is hard to come by these days. Strongly, strongly recommend!!
To start off I want to state Nicholas Miron as a Chief Executive should work on customer service. I had to check in to find out why my leashes hadn’t shipped yet, once I was told it was going to take an additional two weeks I was ignored for asking if they could compensate expedited shipping for the inconvenience of “quote lack of staff” two weeks went by so I followed up again to find out why my order still hadn’t shipped and also let Nicholas know I was ignored.. well I was still ignored. Another day passed after the date promised to ship where I received an email stating packing label created… and guess what, it sit for another two days before they shipped.. Go figure I received it finally and it was damaged. . I don’t want to even bother for a replacement, might get ignored again lol.
So sorry you are displeased with our customer service. We are indeed down one employee and are overwhelmed with a large volume of orders. Our ship date was 'Approximated' so sorry that we were overdue by 2 days. Unfortunately we do not offer upgrades on shipping.
As far as your scratched aluminum on your leash. That is totally unacceptable. We always stand by the quality of our product and are happy to send you a replacement.
I just received this leash it’s made very well. I will definitely get another.
I have 2 big dogs and this leash is all as advertised! It’s so strong I can handle my 110 pounds dog with confidence! I love my Tuenne leashes!
Love our new leash. Show functional and looks great!